Next, exit the Preferences page and try to run the Connector again. You will also want to make sure that the "Don't allow any applications to access this company file" setting is un-checked. Go to "Integrated Applications" and choose "Company":Ĭlick on "ClickTime Connector" and remove/confirm: Then, go to your QuickBooks Preferences (this is typically accessed from the "Edit" options): If you are not seeing the pop-up message from QuickBooks asking if the Connector should access your Company File, please try the following: In some cases, you may find that Step 3 of the Setup Wizard is not working as expected. If you reinstall the Connector, you will be required to complete the Setup Wizard before you can use it. If issues continue after trying all these steps, please reach out to ClickTime Support and we can schedule a time to troubleshoot via screenshare.If the Connector is failing during Time Synchronization, please go to the Link Lists Wizard and make sure that all active ClickTime Projects have a related Customer:Job in QuickBooks (more details here).If you have any difficulty doing so, please restart your computer and try the process again. Then re-open QuickBooks and try the Connector again. Issues may be resolved by closing the Connector and QuickBooks.Please make sure to synchronize any time entries associated with the Projects or Customer:Jobs before marking them as inactive. If there are ClickTime Projects or QuickBooks Customer:Jobs that are no longer in use, marking them as inactive may help the Connector run without error.If you find that the Connector stops at any point in time during your session, please try the following steps: "Company Holiday" Time Off Entries Are Not Exporting "Failed to export time" or "Failed to export expenses" error for certain date periods "Can't Open QuickBooks" Error continues after computer restart "Can't Open QuickBooks - QuickBooks already has a company file open" error message "There is no disk in the drive" error when running the Connector Time Off Not Exported / No Leave Type/Payroll Section of the Link List Wizard "Response is not well-formed XML" error when exportingĪsked to use the Link Lists Wizard multiple times in a row during time synchronization Unable to complete Link Lists Wizard during time synchronization Unable to check the "use time data to create paychecks" option on the Settings page Unable to synchronize time to employee - payroll item error Hiding the "x items in QuickBooks lists are missing in ClickTime" messageĬannot create employee from QuickBooks - no email address "Cannot access the specified device, path, or file" error message Unable to complete Setup Wizard - no pop-up to allow access to QuickBooks If you have not yet used the Connector to synchronize time or expenses, you may want to uninstall the Connector and QBFC13 files, restart your computer, and try to reinstall both files ( the installation process is covered in detail here).Įrrors You May Experience When Using the ClickTime Connector for QuickBooks: Please note: These instructions are geared towards users who have successfully used the Connector in the past and are now experiencing errors. You can always email ClickTime Support with more information on your error (and any steps you took to try to resolve the issue) and they will be happy to assist.
If, however, you experience errors during installation or synchronization, this guide should be useful in troubleshooting those specific errors. If you experience any errors or unexpected behavior with using the Connector, the above guides should be helpful to make sure what you are trying to do is supported and correctly set up.
CLICKTIME QUICKBOOKS CONNECTOR FULL
The ClickTime Connector for QuickBooks application was designed to quickly move time and expense data from your ClickTime account to your locally installed QuickBooks Company File.įor best results, we recommend reviewing this video in full and then reviewing the following Help Documents when using the Connector:
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